FAQ

 

COVID Policy: 

There is no restroom available at the ranch at this time. Our current staff is fully vaccinated against Covid-19. 

What should I wear?

If you’re coming for a trail ride or horse lesson, we highly recommend wearing pants or jeans. Boots or closed toed shoes are required for all activities. On sunny days you might want to wear sunscreen or a lightweight long sleeve shirt. If you wear a hat, please make sure it fits tight enough not to be blown off by wind.

Age and weight requirements? 

All riders must be under 200lbs. and at least 60" (5 feet) tall. Riders must be at least 8 years old to participate in a trail ride. 

I have never ridden a horse before. Is that okay?

We can accommodate riders of all skill levels. All trail rides begin with a 10-15 minute mini-lesson before to ensure you’re comfortable and equipped with a basic understanding of horseback riding. Horseback riding is a beautiful experience, and all our horses are well-mannered and well-trained. However, if you have any fears or anxiety about riding, we suggest you book a horsemanship lesson before hitting the trail! 

What is your cancellation policy?

All rides are subject to a nonrefundable $75 deposit. The remainder of payment is fully refundable up until 48 hours before your booking. Rides canceled within 48 hours of booking are non-refundable. High Horse Malibu reserves the right to cancel any ride due to extreme weather (excessive heat, rain, high winds, etc.). If your ride is canceled, we will reschedule your ride or provide a full refund. Please check your email two hours before your ride for any weather related cancelations! 

What is your late policy? 

There is ALWAYS traffic in Los Angeles. We encourage all guests to arrive 15 minutes early to complete paperwork. There is a 15 minute grace period for being late. After 30 minutes late, the ride is canceled. No refunds will be issued for riders more than 30 minutes late. 

Are horses okay with being ridden?

At High Horse, our horses’ well-being is our first priority! Our horses rarely if ever go out on trail more than once a day to ensure they are never over-worked, and are always excited to take you on your adventure. Our horses benefit from trail rides, lessons, and equine therapy in the form of physical exercise, mental stimulation, and human companionship. They have a very full and very happy life here in Malibu!

May I tip my guide? 

The trail guides at High Horse are paid an hourly wage, however if you enjoy your ride and feel so inclined, tips are always appreciated. 

DIRECTIONS TO THE RANCH 

IF YOU'RE USING A RIDE SHARE SERVICE (UBER, LYFT, ETC.) PLEASE ARRANGE PICK UP PRIOR TO YOUR ARRIVAL. Cell service is limited at the ranch!!! You will not be able to schedule  pick up once you are here. 

Please give yourself plenty of time to get here! Latigo is a slow and winding road. We allow a 15 minute grace period for being late. After 15 minutes, the time is deducted from your ride. It is especially important to be on time if you’ve booked a sunset ride, as we must have finished the ride before it gets dark out! Please call if you are running late and we will do our best to accommodate you.

We are located at: 2142 Latigo Canyon Rd. Malibu, CA 90265 

*** We are located near the crest of Latigo Canyon. GPS doesn't always give correct directions, so please use your odometer once you turn onto Latigo Canyon Rd.: 

From Kanan, we are approximately 3.8 miles down Latigo on the left hand side. 

From Pacific Coast Highway, we are approximately 6.3 miles up Latigo on the right hand side. 

You will see two black mailboxes on the canyon drop-off  side of Latigo. Directly across from these mailboxes is a small paved road marked 2148 lined with cacti. Turn up this road, and turn onto the second unpaved road on the left. There will be a black iron gate with a High Horse Malibu sign on it. Please park at the end of the driveway. Your trail guide will come to open the gate at your scheduled ride time.